We recommend that you use tracking when you send your hair. UPS, Fedex, DHL, and Express Mail all have good tracking. Regular First Class mail does not have good tracking.
Use an envelope or box to ship. If shipping in a box, choose a small box. The dimensions of your box should not exceed 10″ x 7″ x 9″. That’s because your parcel will be delivered to a locked drop box. You can also use 9″ x 12″ letter-sized document envelopes, such as a UPS letter or Us Mail flat rate envelope. Make sure it’s the letter size and NOT a legal size. A legal size is too long for the box. Thank-you!
Our Shipping address is:
108 W. Adalee Street
Tampa, FL 33603
Please do not add any signature requirement.
Your order is delivered to a locked drop box. We check the box everyday, but we’re not there all the time to sign for anything. In the event that we need to travel to pick up your order, a $45 travel fee will apply.
Send a copy of your order with your hair. If you don’t have a printer, just write your name, phone #, and ORDER # on a piece of paper and send in with your hair.
When your hair arrives, we will send an email update to let you know that it has arrived safely. ( Give us at least 24 hours) When you receive this email, rest assured that everything is just fine. We know that you might be anxious about it, so give us a call if needed.
When your Halo is complete, we will send a shipping notification. This notice has your UPS tracking number. If we are shipping your Halo outside of the US, we will use International Postal Mail. Please check your tracking for delivery updates.