How long does it take to get my hair back?
We can make a RUSH order in 3 days. A regular turnaround is about 10 days. If you want a RUSH order, just add it to your halo when you submit your order form.
Does Insurance cover this?
Chemo Diva Halo Wigs are covered my most insurance companies. Call your insurance company to make sure. We do not handle claims directly. You’ll submit your receipt to your provider for reimbursement. Your receipt will have the following information that your insurance company needs.
HCPCS Code A9282
Tax ID: 59-3613743
Some insurance carriers will also ask for a diagnosis code. This is provided by the doctor prescribing your procedure, like chemotherapy.
Is there a minimum length?
Your ponies should be at least 7″ in length. Shorter pieces can be used for bangs. 7″ will give you a chin length bob.
What if I don’t have enough hair?
We will add in hair, at no extra charge. We will match the hair, and place it in the back and underneath. We add in 100% human hair.
Can more than one person donate?
Yes! Very often friends and family want to help by donating their hair too. It can be very helpful to have more than one donation to make a full hairpiece. There is no limit on how many people can help–we’ve blended in as many as 10 donations into a spectacular halo wig! We can’t always use all of the hair, but we can choose the best of it so that everyone has some of their hair represented in the finished wig.
How long can I wait before I have to cut my hair?
Many of our customers wait until after the first treatment, but before the second. In most cases this is okay. If your treatment is aggressive, you should cut before you start chemo. If you wait too long, the hair will start to detach and hang away from your scalp. This will make it almost impossible to catch properly in the rubber bands. The safest route is to cut before chemo begins. Read our blog post for a detailed discussion on this topic: When do I have to cut my hair.
What if my hair is colored or treated?
We have no requirements for “virgin” hair. As long as you like your hair, we like it too!
Can you change the color of my hair?
We do not color treat the hair you send. We can however, add in extra hair in special colors in order to tweak the color of the hair you sent. For Example, we can add blonde highlights. Or, add a darker color to deepen the overall shade. If you want your finished Diva Halo in a color that is different then what you have, go to a stylist first to color your hair, then cut off your ponies.
What if a friend wants to donate, but the hair is not the right color?
She should have her hair colored first by a stylist, then cut her hair to donate. If you are using your hair as well as hair from another donor, and the color is compatible, we can blend them.
What if I don’t like my halo wig? Do you take returns?
We want you to be completely happy with your halo wig. If there is anything about your Halo that is not working for you, we can usually fix it. Almost any issue is fixable.
Returns / Cancellations:
If you need to return your order, please send your halo back to us within 30 days. We will issue a refund less 25% restocking fee. Shipping fees and Rush Order fees are non-refundable.