F & Q
Fact & Questions
+ How long does it take to get my hair back?
We can make a RUSH order in 3 days. A regular turnaround is about 10 days. If you want a RUSH order, just add it to your halo when you submit your order form.
+ What is the minimum length?
Your ponies should be at least 8″ in length. This will give you a chin length bob. If you want your finished halo wig to fall just past your shoulders, you will need 12″
+ How long can I wait before I have to cut my hair?
You will need to cut your hair before it starts to fall out. Many of our customers wait until after the first treatment, but before the second. In most cases this is fine. If your treatment is particularly aggressive, you should cut before you start chemo.
If you wait too long, your hair starts to detach. The ends of your hair will hang away from your scalp. This will make it very difficult to catch the hair properly in the rubber bands.
+ Will Chemo damage my hair?
Chemo does not damage your hair shaft. Chemo affects the root only, which is why it falls out. Your root has a blood supply but your hair shaft does not. Chemo travels by blood, so it can’t go down your hair shaft. If it seems like your hair is getting frizzy, it may be because it is starting to fall out. This causes your hair to get matted.
+ What if my hair is colored or treated?
We have no requirements about colored or treated hair. As long as you like your hair, we like it too!
+ What if someone else wants to donate her hair too, but it's not the same color?
She should have her hair colored first by a stylist, then cut her hair to donate.
We can blend any colors together. The finished wig look is up to you. You can call with questions and/or leave us some instructions in the comments area on the order form.
+ What if I don't like my halo wig?
Chemo Diva only exists to make you happy! If there is anything about your wig that is not working for you, we can remake your wig at no charge. If you would rather just return the wig, we can do that too.
Returns / Cancellations:
Returns are accepted within 30 days of receipt. We will issue a refund less a 15% fee. Shipping fees and Rush Order fees are non-refundable.
+ Will my insurance cover this?
Most insurance companies cover our wig. Call your insurance company for details. We do not handle claims directly. You’ll submit your receipt for reimbursement. Your receipt will have the following information that your insurance company needs.
HCPCS Code A9282
Tax ID: 59-3613743
Some insurance carriers will also ask for a diagnosis code, or a procedure code. This is provided by the doctor prescribing your procedure.