Many of our Chemo Divas use regular mail to send in their hair. You can also use UPS, Fed Ex, or any other service. Place your ponies and order form inside a plastic bag. Use an envelope or small box to ship. You don’t need any special packaging.
If you are submitting your order form by email only,
be sure to write your name and phone number on a
piece of paper and include it with your hair.
Please waive any signature requirement.
Your order is delivered to a locked drop box. We check the box everyday, but we’re not there all the time to sign for anything. In the event that we need to travel to pick up your order, a $35 travel fee will apply. Don’t worry about waiving the signature. A signature won’t help your package to arrive. What does help is tracking.
Tracking helps to ensure that your hair arrives safely.
UPS, Fed Ex, Priority Mail, and Express Mail all have tracking. Regular mail does not have tracking.
When your hair arrives, we will call you to let you know that it has arrived safely. If your order is international, we might email you instead of calling. The difference in time zones, often make calling inconvenient for everyone.
When your Halo is complete, we will send your hair back by UPS (United Parcel Service). If we are shipping your Diva Halo outside of the US, we will use International Postal Mail.
More about International orders.